Why Am I Experiencing a "Could Not Connect to Server" Error Message?

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If you are experiencing a "Could Not Connect to Server" error message, this could mean that you are on a stable internet connection, or that Decision Lens may need to whitelist your IP address.


  1. Navigate to What is my IP? site to figure out your IP address.
  2. Note the IP address at the top of the window and send the information to

Once you have completed the steps above, we will whitelist your IP address so that you can access Decision Lens.

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